Pawfect House
Pawfect House Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pawfect House has a 1.9 star rating from 63 reviews with 14% would likely recommend; Pawfect House reviews note frequent delivery, billing, and website problems and customers are mostly dissatisfied.
Positive Feedback
Some customers praise the product designs and occasional quick fixes; a few reports state issues were resolved and merchandise can be attractive.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and inaccessible phone support, a common theme in Pawfect House customer complaints.
- Many reports of non-delivery, wrong personalization, poor quality, and slow or missing refunds.
- Concerns over billing, lacking order confirmation, and high price level compared to product quality.
Key Takeaways for Future Customers
- Expect potential delays; get tracking and confirmation immediately and document communications.
- If issues arise request a refund promptly and consider filing with your payment provider if no response.
- Avoid urgent gifts until you confirm reliable shipping and responsiveness from customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pawfect House has a 1.9 star rating from 63 reviews with 14% would likely recommend; Pawfect House reviews note frequent delivery, billing, and website problems and customers are mostly dissatisfied.
Positive Feedback
Some customers praise the product designs and occasional quick fixes; a few reports state issues were resolved and merchandise can be attractive.
Negative Feedback / Risk Areas
- Repeated complaints about unresponsive customer service and inaccessible phone support, a common theme in Pawfect House customer complaints.
- Many reports of non-delivery, wrong personalization, poor quality, and slow or missing refunds.
- Concerns over billing, lacking order confirmation, and high price level compared to product quality.
Key Takeaways for Future Customers
- Expect potential delays; get tracking and confirmation immediately and document communications.
- If issues arise request a refund promptly and consider filing with your payment provider if no response.
- Avoid urgent gifts until you confirm reliable shipping and responsiveness from customer service.
Media from reviews
Kinwood, Texas
Received a box with nothing in it ??
I received a package with bubble wrap and an empty box. Rusty Moon 7195 Kingston Cove Ln. Willis, Tx 77318 4**-**7-2202.
User's recommendation: Call people back, customer service !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
Over a month and still no package
I ordered a sweatshirt for my wife on 11-21-2025 for our first Christmas as a married couple. It is now January 2, 2026, and still no package.
It shows to me in Chicago, Illinois, out for delivery, but I live in Fort Worth, Texas. I have been trying to get a refund, but there has been no response from them.
- Dont deliver
Preferred solution: Full refund
User's recommendation: Do not order from these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Wrong date on my order
I left a message, email, and phone number. My candles have the wrong date on them; probably my fault.
What can I do to fix the problem? They say since 2019 and should have said 1999, yes.
Preferred solution: Would love to have them replaced. But our 26 Anniversary is Wednesday .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Product I received
I ordered an LED candle for my friend. Wrong names and outfits were on this product. Also very cheaply made.
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReplacement rug
Terrible time. Ordered a custom rug with pictures of 3 of my clients dogs.
Took forever to get there and it was totally the wrong rug with two completely different dogs.
Emailed them and they said they said they would send the correct one complementary I asked for faster shipping. They said they had sent it out about two weeks ago. Nothing received.
When I initially ordered it I put my clients shipping address and it changed the billing address to the same one. Different billing to shipping and my card still went through.
Not impressed with them at all.
Will definitely order from Etsy next time.
*UPDATE* the rug was delivered the day I left the review. Still not impressed with the company and will not use them again.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Don’t do it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not received all my products
I placed an order for six different cups. I only received four of them.
I was told they were all in one package. The units were already paid for, and I have not gotten the rest of my order.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocky Hill, Connecticut
No one will pick up the phone
I was charged and unauthorized fee to my bank account and I no longer feel comfortable with your company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wasaga Beach, Ontario
I received a Christmas ornament two days ago. This is a piece of *** For a total of 44.00 it looks like its from the dollar store. I am demanding my money back.
I received a Christmas ornament two days ago. This is a piece of *** Looks like it came from the dollar store.
I am demanding my money back. 44.00
Preferred solution: Full refund
User's recommendation: Never
Santa Ana, California
Non delivered order
The PawPerfect Company keeps emailing me that my order was delivered. It wasnt & I now just want a refund.
Its been over a month that Ive been dealing with this issue. The company has good merchandise & Ive received my other orders.
I hope to order again from them in the future! Thanks, Dotti
User's recommendation: Good merchandise, I hope you receive your orders!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Wrong date on my order and names in wrong place
Cannot get any answer tired of this crap always agents unavailable. Please call me need help now plz
Wilmington, North Carolina
You messed up my order
Nearly impossible to get up with someone at Pawfect House to correct an order for a Christmas ornament. The phone number is not readily available on their site.
Chat is not available. They sent the wrong ornament to my daughter and grandson.
- Terrible customer service
Preferred solution: The correct ornament sent to my daughter and grandson
User's recommendation: Stay away from Pawfect House
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Has no customer service
I checked my order from pawfect house #PHN390**** and it showed delivered today but there was no bla ket in my mail box. So im wondering if you could check on your end to make sure you delivered.
User's recommendation: Have someone answer the damn phone
Coral Springs, Florida
Never received my order
I never received an email confirmation so I dont know my order number and I never received my order. My name is Mary DeFriest my address is 1577 Nw 97th Terrace, Coral Springs FL 33071 my phone number is 954275****.
It was for a Christmas floor mat. The charge already came out of my account on 12/6/25.
Please call me. This is a Christmas gift.
Preferred solution: Deliver product or service ordered
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Whittier, California
No way contact the person to fix a problem
I request to fix the address add number of apartment of the delivery say yes but dont do it just show is delivered but I Dont receive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item
They sent two of the same picture I want to get this done !!! I need to speak to a person! Phone ###
User's recommendation: Make my order right
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCorrect spelling
Incorrect spelling of one name. Meeds to be corrected ASAP i entered the dogs name wrong it should be Otis and NOT LEO?!
Preferred solution: Xhange spelling of one name before production
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